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Human Services Transportation Plan

Breaking Down Barriers to Access

Transportation is something many of us don't have to think about too much. When we need to get to work, pick up a sick kid from school, go to the doctor, or shop for groceries, we get in our car and drive. Distances are far in a rural area and it takes time, but we factor that into the trip.

But what about those who don't drive? ​ 

For lots of people driving is not an option. It might be because age has made driving an increasingly dangerous thing to do. Or maybe a disability, even a temporary condition like a broken leg, makes driving impossible. For an increasing number of people, it is simply too expensive to own a car and keep it running and insured, especially with gas prices soaring.

 

For those who don't drive, getting around is something they have to think about all the time, especially in a rural place like Okanogan County. That's because the places people need to get to - work, school, doctor's office, grocery store, senior center - are generally clustered in the cities and towns. But most people live in the unincorporated county, where there are few alternatives to driving. It is hard to maintain a self-sufficient, independent rural lifestyle without a personal vehicle.

 

TranGO's fixed route bus service and OCTN's door-to-door demand response service meet much of the demand for travel to and from essential human services and economic opportunities, but they can't meet it all. That's why periodic updates of the Human Services Transportation Plan are so valuable.​

 

The Human Services Transportation Plan, or HSTP for short, is concerned with rural mobility, especially the ability of those who don't drive due to age, income, or disability to access the health and human services available to them. It supports reliable travel choices that get people where they need to be, whether or not they drive. 

 

The HSTP engages transportation providers - public, tribal, non-profit, and private - along with human services providers from across the region to take stock of available resources for transporting their customers and clients, assess barriers and gaps in service, and identify strategies that ensure existing transportation services continue and wherever possible, increase services and expand access. ​ It takes coordination, collaboration, and partnerships across sectors to address the mobility needs of the most vulnerable in the region and strengthen our rural travel options. 

 

The Okanogan Council of Governments (OCOG) updates the HSTP every four years, with the most recent completed in 2026. These updates open the door for important transportation funding opportunities and help make the case for policy changes that address barriers unique to our highly rural region. Read on to learn more.

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"Human Services" are a wide range of social assistance programs, from health care to food and shelter to work force training, and more. Health and human services are targeted to individuals and families, and may be provided by public, tribal, nonprofit, or private providers.

 

"Human Services Transportation" (HST) includes services available for everyone as well as programs that serve targeted populations. HST providers include public and non-profit providers of transportation services, but can also include social service agencies, community health centers, aging and disability groups, public health departments, behavioral or mental health centers, criminal justice programs, veteran’s transportation programs, vocational rehabilitation programs, schools, advocacy groups, faith-based communities, and more. Transportation assistance can include, but is not limited to: 

  • Public transit (including paratransit)

  • Dial-a-ride / door-to-door service

  • Community center shuttles

  • Non-emergency medical transportation

  • Travel vouchers (e.g., transit passes)

  • Volunteer driver programs

  • Escorted transportation service (i.e., door-through-door or hand-to-hand) 

Different services reflect the different missions and functions of different providers and the conditions associated with different grants.​

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Regional Context

Regional Context

The HSTP is concerned with rural mobility, especially for those residents who do not drive because of age, disability, or income. For planning purposes, this includes those who are 65 and older, youth, those with one or more disabilities, and those who live in poverty. These factors make access to health and human services difficult for people in any setting, but the challenges are significantly more pronounced here in Okanogan County. 

With just 8 people per square mile, our highly rural region is designated as a "frontier 1" county. Though our biggest cities, Omak and Okanogan, are too small to be recognized as urban places by most state and federal agencies, that is where health and human services, retail and commercial services, and many of our government services are located. 

Most people don't live in our cities and towns, though. Only 38% of the region's estimated 43,400 people [2025, OFM] live in one of the 13 incorporated cities and towns while 62% live out in unincorporated parts of the county. 

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The highly rural nature of living in Okanogan County means that we need to travel much farther to get to work, shopping, schools, health care, and other services than people in less rural parts of the state. Many services we need aren't even available in Okanogan County, requiring further travel to Wenatchee or Spokane where more specialized health care and veterans services are located. This makes it even more challenging for those who don't drive. Complicating all of this are the recurring threats posed by wildfires and flooding that can require emergency evacuations to save human life and disrupt travel for everyone. 

It is not easy to maintain mobility and independence in Okanogan County without a car, but it's possible thanks to the efforts of TranGO, OCTN, CCT DOT, the Apple Line, People for People, and a number of independent, innovative programs provided by non-profits and other entities. Find out more about the Transportation Services that keep the Okanogan region connected and moving and the Unmet Needs and Barriers they work to address. 

 

2026 Human Services Transportation Plan for the Okanogan Region

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